Terms of service
SIA CRYSTAL ROSE, registration No. 42403037051, registered address: “Annas kalns”, Jusi, Griškāni Parish, Rēzekne Municipality, LV-4601, Latvia (hereinafter referred to as the Seller), operates the online store www.onezerocosmetics.lv (hereinafter referred to as the Online Store) and offers the goods available through it in accordance with these Terms of Service.
General Provisions
When a consumer purchases goods through the Online Store, a distance contract is concluded between the Seller and the consumer. The distance contract is governed by the laws and regulations of the Republic of Latvia, including the Consumer Rights Protection Law and Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts”.
Product and Price Information
The prices and specifications of the products sold through the Online Store are displayed alongside the relevant products.
All prices are stated in euros and include applicable taxes unless otherwise indicated.
Shipping costs are added to the price of the products. The applicable shipping cost depends on the destination and selected delivery method and is displayed during checkout before the order is confirmed.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:
- Latvian bank payments: Swedbank, SEB, Citadele and Luminor
- PayPal
- Apple Pay
- Google Pay
- Card payments: Visa / MasterCard
- Gift cards
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Goods are delivered to Latvia, Lithuania, Estonia and other European Union countries available during checkout.
Orders within Latvia, Lithuania and Estonia are delivered to the Omniva parcel locker selected by the Buyer. Orders to other European Union countries are shipped using Omniva courier services.
Shipping costs are calculated automatically during checkout based on the destination country and parcel size. The final shipping cost is displayed to the Buyer before the order is confirmed.
Orders within Latvia are usually delivered within 1–5 business days after the order has been confirmed and payment has been received. Delivery times to Lithuania, Estonia and other European Union countries may vary depending on the destination and delivery service provider.
The Buyer is responsible for providing accurate and complete delivery information. SIA CRYSTAL ROSE is not responsible for delivery delays or additional costs resulting from incorrect or incomplete information provided by the Buyer.
If delivery is delayed due to unforeseen circumstances, SIA CRYSTAL ROSE will inform the Buyer using the contact details provided with the order.
After the order has been dispatched, the Buyer may request a tracking number by contacting info@onezerocosmetics.lv.
Right of withdrawal
A consumer has the right to withdraw from a distance contract within 14 days without providing a reason.
The withdrawal period begins on the day on which the consumer, or a third party designated by the consumer who is not the carrier, receives the goods. If several goods included in one order are delivered separately, the withdrawal period begins when the final item is received.
The right of withdrawal does not apply to Buyers who purchase goods for purposes related to their business or professional activity.
To exercise the right of withdrawal, the consumer must inform the Seller of their decision within 14 days by sending an unequivocal statement to: info@onezerocosmetics.lv
The consumer may use the withdrawal form provided by the Seller, but use of the form is not mandatory.
Before returning a product, please contact the Seller at info@onezerocosmetics.lv or by telephone at +371 26110801 to receive the current return address and shipping instructions.
The consumer is responsible only for any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functionality.
The absence of the original packaging does not, by itself, remove the consumer’s right of withdrawal. However, the product should be securely packaged to prevent damage during return shipping. Where possible, the original packaging should be used.
The right of withdrawal does not apply where the sealed packaging of a product has been opened and the product cannot be returned for health-protection or hygiene reasons. This may apply to certain cosmetic, body-care and hair-care products.
The consumer bears the direct cost of returning the goods unless the Seller has agreed to cover it.
If the goods received are damaged, defective or do not correspond to the order, the Buyer should contact the Seller at info@onezerocosmetics.lv. In such cases, the Seller will cover the applicable return costs.
The consumer must return or send the goods to the Seller without undue delay and no later than 14 days after notifying the Seller of the decision to withdraw from the contract.
The Seller will reimburse all payments received from the consumer, including the cost of the least expensive standard delivery method offered by the Seller, without undue delay and no later than 14 days from the date on which the Seller receives notice of the consumer’s decision to withdraw from the contract.
The Seller may withhold the refund until the returned goods have been received or the consumer has provided evidence that the goods have been sent back, whichever occurs first.
The refund will be issued using the same payment method used for the original transaction unless the parties have expressly agreed otherwise.
If the consumer selected a more expensive delivery method than the least expensive standard delivery option offered by the Seller, the additional delivery costs will not be reimbursed.
Defective goods
The Seller is responsible for any non-conformity that existed when the goods were delivered and becomes apparent within two years from the delivery date.
The consumer may submit a claim to the Seller within two years from the delivery date. The claim must be submitted within two months from the date on which the consumer discovered the non-conformity.
The consumer may notify the Seller by emailing info@onezerocosmetics.lv and providing the order number, a description of the issue and, where possible, photographs.
If the goods do not conform to the contract, the consumer is initially entitled to request that the Seller repair the goods or replace them with conforming goods free of charge, unless the selected remedy is impossible or would impose disproportionate costs on the Seller.
If the non-conformity cannot be remedied or the goods cannot be replaced within a reasonable period and without significant inconvenience to the consumer, the consumer may be entitled to an appropriate price reduction or termination of the contract and reimbursement of the amount paid.
The Seller will provide a written response to the consumer’s complaint within 15 working days of receiving it.
Direct marketing and processing of personal data
The Buyer’s personal data is processed to place and fulfil orders, process payments, arrange delivery, communicate with the Buyer and comply with the Seller’s legal obligations.
Personal data may be disclosed to payment service providers, delivery service providers and other business partners only to the extent necessary to provide the relevant service.
Where the Buyer has consented to receive marketing communications, the Seller may use the Buyer’s contact details to send news, offers and other marketing information. The Buyer may withdraw consent at any time by using the unsubscribe link included in the relevant communication or by contacting info@onezerocosmetics.lv.
Further information about the processing and retention of personal data and the Buyer’s rights is available in the ONE:ZERO Privacy Policy at www.onezerocosmetics.lv.
Force Majeure
The Seller is not responsible for any delay or failure to perform its obligations where this results from circumstances that the Seller could not reasonably foresee, prevent or control.
Settlement of disputes
Matters not covered by these Terms of Service are governed by the applicable laws and regulations of the Republic of Latvia.
The Buyer and the Seller will first attempt to resolve any dispute through mutual negotiations or written correspondence. Complaints may be submitted by emailing info@onezerocosmetics.lv.
The Seller will provide a response or proposed solution to a consumer’s written complaint within 15 working days of receiving it.
If the dispute cannot be resolved through negotiations, the consumer may seek assistance from the Consumer Rights Protection Centre of Latvia.
If the assistance provided by the Consumer Rights Protection Centre does not resolve the dispute, the consumer may apply to the Consumer Dispute Resolution Commission or a court of the Republic of Latvia in accordance with applicable law.