Frequently asked questions
How can we help?
Hair care
Which ONE:ZERO dry shampoo to choose?
Deep cleansing shampoo - suitable if you are switching from SLS/SLES shampoo to a natural composition shampoo. Effectively cleanses the scalp and hair, while moisturizing and promoting a healthier hair structure.
Gentle cleansing shampoo - a gentle shampoo for daily use if you are already using milder, natural composition products for hair cleansing. Provides comfortable cleansing and deep hydration, strengthening the hair and making it easier to care for.
Both shampoos are SLS/SLES, paraben, silicone and wax free. View hair care collection.
Can I leave Healthy Hair Mist on overnight?
No, Healthy Hair Mist is not meant to be left on overnight. After spraying the mist on your hair and scalp, let it sit for 10-20 minutes, then rinse and shampoo as usual.
Which ONE:ZERO products to choose for dry or damaged hair?
Choose products that moisturize, nourish and restore the structure of the hair, help reduce dryness, breakage and split ends:
- ONE:ZERO hair mask - for deep and intensive hair strengthening and nourishment;
- Hair balm - a light nourishing balm that makes hair easier to comb, soft and smooth;
- Keratin Spray - a heat protection agent with keratin that protects against heat while strengthening hair fibers;
- Oil for hair ends - intensively nourishes and protects hair ends, prevents their splitting and gives smoothness.
- ONE:ZERO hair comb - with natural bristles gently untangles tangled hair, makes it smooth and gives it shine. Suitable for any type and length of hair. Easily combs both wet and dry hair.
Is the ONE:ZERO hair towel also suitable for long hair?
Yes, the ONE:ZERO hair towel is suitable for all hair types and lengths, including long hair.
How to care for ONE:ZERO towel properly?
Before first use: soak the towel in water at room temperature for 10 minutes, then change the water and gently wash for 3 minutes. Let the towel dry naturally.
Daily care: wash the towel at a temperature of up to 40 °C. Do not bleach, iron or dry clean. Dry by hanging.
Is the ONE:ZERO brush also suitable for brushing hair extensions?
No, this type of comb is not recommended for extensions to avoid damaging the bonding points of the extensions.
Does ONE:ZERO offer hair growth products?
Yes - ONE:ZERO offers products designed to promote hair growth:
- Healthy Hair Mist - a hair growth lotion;
- Scalp Massage Brush - for scalp stimulation and blood microcirculation.
Products can be purchased both in a set and separately.
Body care
Is ONE:ZERO body oil only for pregnant women?
No, body oil is not only for pregnant women. It is suitable for anyone who wants to intensively moisturize the skin and take care of its elasticity.
How to use an exfoliating glove properly?
Use the exfoliating glove on wet, clean skin without oil or body butter.
How to use:
- Warm up your skin in the shower, bath or sauna for 5-7 minutes;
- Moisten the glove, squeeze out excess water and put it on your palm;
- Massage your skin with firm movements from top to bottom to remove dead skin cells;
- After use, rinse your body and let your skin rest.
Do not use the exfoliating glove immediately after using oily products or self-tanners - they form a barrier that reduces friction and effect. If your skin has been treated with oil or body butter products - wait at least 24 hours and wash with an oil-free body wash. If you have used a self-tanner, you must wait 3-5 days before using the exfoliating glove to stabilize the pigment layer on the skin.
Care: the glove can be washed by hand or in the washing machine in a gentle mode. Dry naturally, do not iron.
Facial treatments
Does the make-up glove remove makeup with just water?
Yes, the ONE:ZERO make-up glove removes make-up with just water - no additional make-up remover needed.
Shipping and returns
How quickly is my order prepared?
Orders placed on weekdays before 12:00 are prepared for shipment on the same day.
How long is the delivery in Latvia?
In Latvia, orders are usually delivered within 1-3 business days after shipment.
Can I order ONE:ZERO products abroad?
Yes, international shipping information is available on the shipping page.
How can I return an item?
According to Latvian and EU consumer protection regulations, the ordered item can be returned within 14 days of receipt of the order if it has not been used and the original packaging is intact.
Cooperation
Does ONE:ZERO offer affiliate and other cooperation opportunities?
Yes, ONE:ZERO offers affiliate and other collaborative opportunities. To learn more, email us at collabs@onezerocosmetics.com.
About ONE:ZERO
Where are ONE:ZERO products made?
ONE:ZERO products are manufactured in the European Union, in compliance with EU cosmetic safety and quality standards.
Where can I buy ONE:ZERO products in Latvia?
Currently, ONE:ZERO products can be purchased in person at the ONE:ZERO store in Rēzekne and the design store “Kabata”, as well as in other Latvian cities: Sigulda (T/C “Šokolāde”), Ogre (stores “Rabarbers” and “Latvijas Pērles”), Ādaži (T/C “Apelsīns”), Ķekava (T/C “LĪBA”), Riga (T/C “Sāga”, T/C “Olimpia”, T/C “Alfa”, salon “Keratin Hair Therapy”, salon “Nails Latvija”), Jelgava (T/C “Valdeka” and T/C “Pilsētas Pasāža”), Kuldīga (store “Flamme Clothing”), Jēkabpils (salon “BlueBox”), Gulbene (salon “BlueBox”).
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